Support

Remote Support and Call-out fees

Things happen, and yes, it can be no one's fault. Technical issues such as firmware upgrades, load shedding restarts, battery back-ups and even weather can cause problems. Still, we believe strongly in after-sales support and are here to do our utmost to keep your security in optimal performance and operation. Below, you will find some of our support fees and packages, which bring their benefits.

  • Remote assistance

    R450 per/hour
    (All areas) online programming of applicable products when available.

  • Call out (Local)

    R850 per/hour *
    Within the Southern Peninsula and Southern Suburbs of Cape Town. Call-out times apply from 9 am to 5 pm, Monday to Friday.

  • After hours / Emergency

    R1150 per/hour *
    Within the Southern Peninsular and Southern Suburbs of Cape Town. After hours is anytime after 5 pm Mon-Fri, Weekends and Public Holidays.

* Call-out fees are only applicable for support and not installations.

Support Packages

Let's be Pro-active and not reactive when it comes to your security. Our support packages assist in ensuring your system is being checked and updated when new firmware is released or a problem is detected. Morconza security will do periodic system checks every month along with extra benefits as described below.

  • Standard Package
  • R250
    per month
  • Whats App support line 24/7
  • Remote online programming assistance
  • Reduced call-out charge when onsite assistance is required.
  • Premium Package
  • R650
    per month
  • Whats App support line
  • Remote online programming assistance
  • Periodic system firmware updates
  • Quarterly onsite system service
  • Reduced call out charge when onsite assistance is required

Want to invest in your Security? Let’s talk about it.

Contact Morconza Security to experience unmatched protection, cutting-edge technology, and personalized solutions tailored to your security needs. Your safety is our priority – take the first step towards a safer tomorrow!"

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